Your privacy is our priority. This document details how winbox01 collects, uses, stores and protects your personal information as a member of our platform.
Six core principles underpinning winbox01 Malaysia's personal data protection policy
All data transmitted between your device and winbox01's servers is protected by 256-bit SSL encryption – the same security technology used by Malaysia's leading banks, including Maybank and CIMB. Your personal and financial information cannot be intercepted by any third party.
Winbox01 has never sold, rented, or shared your personal information with any third party for marketing or commercial purposes, and we never will — not without your explicit consent. Your data belongs to you; we are simply its trusted custodians.
Winbox01 only collects information that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant data beyond what is required to operate our Malaysia online casino platform.
As a winbox01 member, you have the full right to access, correct, download or request deletion of your personal data. Such requests may be submitted to the winbox01 support team at any time.
Your personal data is stored in high-performance data centres with strict physical and digital access controls. Only authorised personnel may access member records, and all access is logged for internal audit purposes.
Winbox01 operates in compliance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out lawfully, fairly and transparently in accordance with the guidelines set by the relevant regulatory authorities.
This Privacy Policy ("Policy") is published by winbox01 ("we", "the Platform") and applies to all registered members, web platform users, winbox01 mobile app users and any individuals who interact with our services. This Policy clearly and transparently sets out how we handle your personal information.
Winbox01 understands that trust is the foundation of our relationship with every member. As an online casino and Sports Betting platform serving hundreds of thousands of Malaysian players, we recognise how sensitive your personal and financial data is. We therefore take a careful, systematic and transparent approach to all matters relating to data handling.
This Privacy Policy covers all information collected through the winbox01 platform, including the official website, Android and iOS mobile apps, customer support channels (Live Chat, WhatsApp, Telegram, email), and all your interactions with our services — including gaming activity, financial transactions, and support communications.
Winbox01 collects various types of personal information to enable us to provide you with a safe, fair, and high-quality service. Below are the categories of information collected and their respective purposes:
| Data Categories | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC) & age eligibility |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, notifications & support |
| Financial Information | Bank account number, e-wallet account name (TnG, GrabPay, DuitNow) | Deposit & withdrawal processing in RM |
| Gaming Activity Data | Betting history, winnings, time played | Account management & responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection & optimisation |
| Interaction Data | Live Chat logs, support email records, feedback | Customer service enhancement |
Winbox01 adopts a data minimisation approach — we collect only what is strictly necessary to operate the platform securely and meet regulatory requirements. We do not collect sensitive data categories such as medical information, political views, or religious beliefs.
Personal information collected by winbox01 is used solely for the following legitimate and stated purposes:
Winbox01 does not sell, rent, or share your personal information for commercial purposes. However, in certain limited circumstances, winbox01 may share your information with the following parties:
Winbox01 continuously invests in the most advanced data security infrastructure available. The following technical and organisational measures are in place to protect your personal information:
In the unlikely event of a data breach that may affect your rights or freedoms, winbox01 is committed to notifying the relevant authorities and affected members within the timeframe required by applicable regulations.
The winbox01 platform uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The types of cookies we use are as follows:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the winbox01 platform. Essential cookies cannot be disabled as they are required for your session security.
Winbox01 retains your personal information for as long as necessary for the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. Our data retention guidelines are as follows:
As a winbox01 member and data subject under applicable Malaysian law, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of all personal information we hold about you at any time.
If your information is inaccurate or incomplete, you have the right to request that winbox01 correct it promptly.
Under certain circumstances, you may request the deletion of your personal data – subject to winbox01's legal obligations.
You may object to the processing of your personal data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may request that winbox01 restrict the processing of your data in certain circumstances provided for by law.
To exercise any of the above rights, please contact the winbox01 team via Live Chat, WhatsApp, Telegram, or email at support@winbox01.ws. We will respond to your request within 30 business days of receipt.
Winbox01 is a platform designed exclusively for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.
Winbox01 enforces strict age verification during registration. All applicants are required to confirm they are at least 21 years of age, followed by a KYC (Know Your Customer) process to independently verify their identity.
The winbox01 platform may from time to time contain links to third-party websites or services, including Malaysian payment providers and game providers. This Privacy Policy applies solely to the winbox01 platform and does not cover the privacy practices of any such third-party websites or services.
Winbox01 recommends that you read the privacy policies of any third-party websites you visit separately, as winbox01 is not responsible for the privacy practices of those parties.
Winbox01 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operations, technology, or legal requirements. Where material changes are made, we will notify you via:
The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Continued use of the platform following any amendments constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how winbox01 handles your personal data, please contact our Data Protection Officer (DPO):